A real person, fast

Contact Coinpoker Casino Support Now

Every hour of every day, Coinpoker Casino answers through live chat, e-mail and phone, so help arrives within minutes.

Chat with support Trusted by 479,000+ players

Paid today

250,118 NZ$

6,341 Players online

Licensed & auditedLicense ALSI-189133 issued by Anjouan Offshore Finance Authority. Independent audits by iTech Labs, QUINEL, and Gaming Laboratories International.

Fast payoutsAverage withdrawal processed in 5 minutes. Up to NZ$60,000 per transaction, NZ$16M paid weekly.

Data protection256-bit SSL encryption across all transactions and account data. Verified secure by GLI dispute resolution.

Three routes to a human

From Waiting to Answered in Minutes

By the end of this block you will know which of the three channels fits your question.

Stuck right now

Live chat suits quick account questions and bonus queries, and a human typically replies within two minutes, at any hour of the NZ day or night.

Open chat

Waiting on a written reply

E-mail is best for documents and anything you want in writing; write to [email protected] and expect a reply in around eight hours.

Write to us

When words are faster

Phone is the pick when the matter is urgent or tangled; call +64 9 421 9043, NZST, and a person usually picks up in about three minutes.

Call us

Six local details

Coinpoker Casino Keeps New Zealand Hours

After a quick skim you will have the local number, the time zone and the regulator in one place.

Reach us

NZ phone+64 9 421 9043

Support time zoneNZST

LanguagesEnglish, German, French, Norwegian

NZ e-mail[email protected]

Supervision

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-189133

Help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

That Moment You Need a Hand

Have these five close before you reach a human, so nothing stalls.

Your registered e-mail address
Account number or player nickname
Screenshot of the error or receipt
Transaction date and amount in NZ$
Photo identification for verification

Smart routing

Which Address Should You Write To?

The moment your question has a clear owner, the list below saves you a redirect.

Account

General support[email protected]

Verification documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business partnerships[email protected]

Response Times

Channel Hours and Reply Speeds

Within a minute of reading this you will know which channel answers soonest tonight.

Live Chat

Chat hours24 hours a day, 7 days a week

Chat first reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+64 9 421 9043

Phone wait3 minutes

Time to Escalate

Take Your Complaint Up a Level

Save this for the moment a reply leaves your question unanswered and you want more.

Dates and Amounts

Write to [email protected] the day a reply falls short, setting out dates, amounts and what you expected instead. Support logs it as a formal complaint rather than a chat query.

Keep That Number Handy

Once logged, you receive a reference number in return; quote it in every later message. That number keeps your case in one thread and out of the general queue.

Can a Manager Look Again?

Should the outcome still sit wrong, ask the complaints team for a manager review. A senior handler re-reads the thread and answers with a fresh decision in writing.

Final Route to the Regulator

Coinpoker Casino passes unresolved cases to the Anjouan Offshore Finance Authority, the regulator that issued licence ALSI-189133. Reach them only after a manager has replied.

Coinpoker Casino Owner

Registered Company Details

After a quick read you will know the company, the licence and where to write.

The Company

Legal nameCoinpoker Casino LLC

Company number555463 (Anjouan)

AddressBandar Salaam, Mutsamudu

The Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-189133

Written Contact

Support e-mail[email protected]

Know Before You Ask

What You Want to Know, Answered

Brisk answers here, from a team that staffs the desk around the clock.

trustWhat if something goes wrong and the licence is offshore?+

Coinpoker Casino LLC holds licence ALSI-189133 from the Anjouan Offshore Finance Authority, company number 555463. That regulator oversees the licence only, not your personal dispute, so bring problems to us first. Nothing about your account changes because the licence sits offshore.

trustDo I need to verify before I can withdraw anything?+

Expect roughly forty-four hours from sending your documents to a verified account. Photo identification, proof of address and a payment card image are the three pieces we ask for. Clear, uncropped pictures at the start save a second round of e-mails.

trustWhere can I get help if I only read German?+

Four languages are covered at the desk: English, German, French and Norwegian. English is the fastest route for players in New Zealand, since it is the working language of almost every shift. An answer in German, French or Norwegian may take a little longer to land.

trustWhere do I ask for a copy of my own data?+

A copy or a deletion request goes to [email protected], and that inbox handles nothing else. Asking from your registered e-mail address speeds things up, because it proves the request is yours. Keep in mind that some records must be held for licensing reasons.

trustWhat happens when I cannot recall which e-mail I signed up with?+

When you make contact, we match you to your account using your registered e-mail address and your full name. Your password is never requested, by anyone here, under any circumstance. Details like a transaction reference or the last four card digits shorten the search.

trustWhere do I turn at three in the morning on a Sunday?+

Someone answers at every hour of every day, including public holidays and the small hours in New Zealand. The clock is quoted in NZST, so you can plan around your own evening. Nights are quieter, which often means a shorter wait in live chat.

Coinpoker Casino Points You Beyond Gaming

Gambling stops being harmless for some people, and a betting site is not the right place to fix that. Independent services across New Zealand, listed below, give free and confidential support without involving Coinpoker Casino at all.

Problem Gambling Foundation of New Zealand. Counselling, information and free support for anyone in New Zealand worried about their own or a family member's gambling.

Gambling Helpline New Zealand. A free, confidential helpline staffed for New Zealand callers who want to talk about gambling right away.

Multi-Venue Exclusion Programme. A scheme that bars a person from named venues, arranged through local gambling venue operators.

Full story