Built-in protection

When Play Is a Pastime: Responsible Gambling at Coinpoker Casino

If you play, be 18 or over: every Coinpoker Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set your limit

Licensed & auditedLicense ALSI-189133 issued by Anjouan Offshore Finance Authority. Independent audits by iTech Labs, QUINEL, and Gaming Laboratories International.

Quick reference

Four facts on one card

For the moment you want key numbers and contacts in one quick look.

Minimum age18+

LicenseAnjouan Offshore Finance Authority, ALSI-189133

Gambling Helpline Aotearoa0800 654 655

Limit questions by email[email protected]

Protection in your hands

Limits and brakes you own

Read this when you want to know exactly what your account can hold you to.

Where is the cap?

Set deposit limits before a session so the money you put in has a ceiling you chose while calm; switch them on when you join.

Net loss ceiling

Loss limits end a session once your net losses reach a figure you set; switch them on before you start, not after a bad run.

Awareness of the hours

Session time reminders nudge you at set intervals so an hour does not quietly become three; switch them on if you lose track of time.

When the pull grows

A cooling-off period puts your account on hold for a set stretch when you want distance without closing it; switch it on before play feels heavy.

A firm stop

Self-exclusion covers every platform this operator runs and lasts longer than a pause; switch it on in your account when gambling stops feeling like a pastime.

Quick setup

From plan to a cap you keep

Many players expect paperwork; a limit is just a setting you change inside your own account.

Check your details

Open settings from the lobby and check that your identity is verified, because play only begins once your age and details are confirmed.

Where are the controls?

There is no national register here, so everything sits in your account: open settings and find the responsible gambling section before you play.

Steady week, not a streak

Choose the limit type you need, deposit, loss or time, and pick a figure that fits an ordinary week rather than a good one.

The summary screen

Check the summary shows your new figure; if play has started to feel like chasing losses, tell support and ask for a longer pause.

Confidential support

Where do I get help in New Zealand?

Use this block when the worry has grown past a losing streak and you want to talk to someone who is not selling anything.

Gambling Helpline Aotearoa

Ring or text this line any hour of any day and speak in confidence. Both the person gambling and family members can call, and nothing you say is passed on. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling across the country, with peer and cultural support and eighteen clinics nationwide. The team answers calls and texts on weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site explains the signs of harm, shares practical tips and points you to support near where you live, for players and whānau alike. safergambling.org.nz

Read the signs before they pile up

Few people wake up one morning and know play has changed shape. The signs gather slowly, so catching them early leaves more room to act. A deposit limit set before a session, or a short pause, is the simplest first move, and neither means closing anything down.

Any one of these on its own may mean nothing; several together are worth a thought.

You chase losses with another deposit
Spending goes quiet around the house
Play eats into sleep or work
You tell people you stopped earlier
Borrowing money to keep playing
Withdrawals feel like a personal loss
You play to lift a flat mood

A Calmer Home Around Betting

Checked Before The First Payout. Nobody under 18 can hold a Coinpoker Casino account, and photo identification plus proof of address are checked before any money leaves. That check happens once, quietly, on the way out.

Lock The Shared Device. On a shared laptop or phone, install blocking software that filters betting sites, then set the device so nobody else can switch it off. It keeps the door shut even while you are out.

When Someone You Love Overplays. A relative who is worried can steer the conversation toward money and time spent rather than blame, then ring the Gambling Helpline Aotearoa on 0800 654 655, which takes calls from family too.

A pause versus a full self-exclusion

Cooling-off period. A time-out switches your play off for a set stretch of hours or days, then lets you back in when it ends. Ask live chat to start one, or use your account settings, and expect no play for its whole length. It suits a rough week.

A stop that holds firm. Self-exclusion closes your access for a long stretch of up to two years, arranged through support. Live chat or the account controls start it, and no play is possible while it runs. Treat it as permanent, because nothing in the settings undoes it early.

Account-level exclusion only. New Zealand keeps no national exclusion register, so the casino account is the only place to exclude yourself here. Choose the stretch that fits, set it inside your account, and let the helpline guide you if the decision feels too big to make alone.

Questions, plain answers

You asked about limits and being left alone

We would rather you knew exactly how our account controls work than guess at them.

Do the same account controls show up in the mobile version?+

Yes. Limits, session reminders, breaks and self-exclusion all sit in the same account section whether you sign in on a phone or a laptop. One account, one set of controls, so nothing you switch on in one place is missing in the other.

Can I ring the helpline about a family member, not myself?+

Yes. Gambling Helpline Aotearoa takes calls from worried partners, parents and friends on 0800 654 655, any hour, and you can free text 8006 instead. Problem Gambling Foundation also offers counselling to families through its 18 clinics. You do not need the player with you to ask for guidance.

What does a short pause actually change on my account?+

A cooling-off period shuts you out of play for the stretch you choose, while the rest of the account stays quietly in place. Your limits and history are not wiped, and play becomes possible again once that stretch runs out. It is the light brake, not the last one.

Can I ask for a self-exclusion to be lifted before it ends?+

No. A self-exclusion runs for the whole period you picked and will not be cut short on request, which is the point of it. While it is active the account stays closed to play, so choose the length with that in mind rather than hoping to reverse it.

Where do I go if I want to change a limit later on?+

Back to the same section of your account where you set it, with no call needed. You can tighten a limit whenever you like, and what you set applies to play after you save it. Treat the figure as a decision made while calm, not as something to shift after a losing run.

How do I shut my account down properly, not just log out?+

Write to [email protected] and say you want the account closed, and support will take it from there. Logging out leaves the account live, so a written request is what actually ends it. If you need a permanent stop, ask for that rather than a break.